Privacy Policy

Effective Date: December 2025

1. Introduction

Daly Home Comfort (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information entrusted to us by our customers, prospects, suppliers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

We operate as an HVAC services provider in the Durham Region, Ontario.

2. Personal Information We Collect

  • Name
  • Home or service address
  • Email address
  • Telephone number
  • Service history and equipment details
  • Communications with us (email, phone, text messages, website forms)

Website and Technical Information

When you visit our website, we may automatically collect technical information such as IP address, browser and device type, pages visited, and referral sources. This data is collected using cookies, pixels, or similar technologies for website functionality, analytics, security, and advertising measurement.

3. How We Use Personal Information

  • Provide HVAC installation, repair, and maintenance services
  • Prepare estimates, invoices, and process payments
  • Communicate service-related information
  • Respond to inquiries and customer support requests
  • Measure website usage and advertising effectiveness
  • Meet legal, regulatory, insurance, and record-keeping requirements

4. Electronic Communications

Daly Home Comfort sends electronic communications only as necessary to deliver services, including service updates, estimates, invoices, and responses to inquiries. We do not send marketing or newsletter emails.

5. Social Media, Meta Ads, and Online Advertising

Daly Home Comfort uses social media platforms and digital advertising services, including Meta (Facebook and Instagram).

Our website may use Meta Pixel, conversion tracking tools, cookies, or similar technologies to measure advertising performance, understand website interactions, and support remarketing.

We may use limited customer information in hashed or anonymized form to create advertising audiences on platforms such as Meta. This information is not shared in identifiable form.

6. Consent

By providing personal information through website forms or direct communication, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions.

7. Disclosure of Personal Information

Daly Home Comfort does not sell or rent personal information. We may disclose personal information to service providers supporting our operations, legal or regulatory authorities where required, and professional advisors as necessary.

Some service providers may store information outside of Canada. In such cases, personal information is protected through contractual safeguards and may be subject to foreign laws.

8. Safeguards

We employ reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

9. Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. When no longer required, information is securely destroyed or anonymized.

10. Access and Correction

You may request access to your personal information or request corrections if it is inaccurate or incomplete. Requests must be made in writing and will be addressed within a reasonable timeframe.

11. Cookies and Preferences

You may manage cookie preferences through your browser settings. Disabling cookies may affect website functionality and advertising relevance.

12. Changes to This Privacy Policy

Daly Home Comfort may update this Privacy Policy from time to time. The current version will be posted on our website with an updated effective date.

13. Contact Information

Privacy Officer
Brae Daly
Daly Home Comfort
61 Cherry Blossom Crescent
Courtice, ON L1E 1G6
Canada
Tel: +1 905-924-3657